{"id":2558,"date":"2025-11-28T09:48:48","date_gmt":"2025-11-28T09:48:48","guid":{"rendered":"https:\/\/lesaulerieur.com\/?page_id=2558"},"modified":"2026-03-20T14:43:48","modified_gmt":"2026-03-20T14:43:48","slug":"trust-the-true-foundation-of-collective-performance","status":"publish","type":"page","link":"https:\/\/lesaulerieur.com\/en\/resources\/trust-the-true-foundation-of-collective-performance\/","title":{"rendered":"Trust: the true foundation of collective performance"},"content":{"rendered":"<div class=\"root-eb-breadcrumb-wf7sf wp-block-essential-blocks-breadcrumbs gtfy-1\">\n            <div class=\"eb-parent-wrapper eb-parent-eb-breadcrumb-wf7sf\">\n                <div aria-label=\"Breadcrumb\" class=\"eb-breadcrumb-wrapper eb-breadcrumb-wf7sf\" data-id=\"eb-breadcrumb-wf7sf\">\n                    \n                    <span class=\"eb-breadcrumb-item current\">Page<\/span><\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n\n\n<div class=\"wp-block-essential-blocks-row alignfull  root-eb-row-x1yr7 gtfy-6\"><div class=\"eb-parent-wrapper eb-parent-eb-row-x1yr7\"><div class=\"eb-row-root-container eb-row-x1yr7\" data-id=\"eb-row-x1yr7\"><div class=\"eb-row-wrapper\"><div class=\"eb-row-inner\">\n<div class=\"wp-block-essential-blocks-column  root-eb-column-bux8o gtfy-5\"><div class=\"eb-parent-wrapper eb-parent-eb-column-bux8o\"><div class=\"eb-column-wrapper eb-column-bux8o\"><div class=\"eb-column-inner\">\n<h2 class=\"wp-block-heading gtfy-4\"><strong><br><\/strong><\/h2>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-row alignfull  root-eb-row-3b01a gtfy-17\"><div class=\"eb-parent-wrapper eb-parent-eb-row-3b01a\"><div class=\"eb-row-root-container eb-row-3b01a\" data-id=\"eb-row-3b01a\"><div class=\"eb-row-wrapper\"><div class=\"eb-row-inner\">\n<div class=\"wp-block-essential-blocks-column  root-eb-column-gpij8 gtfy-16\"><div class=\"eb-parent-wrapper eb-parent-eb-column-gpij8\"><div class=\"eb-column-wrapper eb-column-gpij8\"><div class=\"eb-column-inner\">\n<div class=\"wp-block-essential-blocks-advanced-heading  root-eb-advance-heading-w7jk9 gtfy-9\"><div class=\"eb-parent-wrapper eb-parent-eb-advance-heading-w7jk9\"><div class=\"eb-advance-heading-wrapper eb-advance-heading-w7jk9 button-1 undefined\" data-id=\"eb-advance-heading-w7jk9\"><h2 class=\"eb-ah-title\"><span class=\"first-title\"><strong>Trust: the true foundation of collective performance\u00a0<\/strong><br><\/span><\/h2><\/div><\/div><\/div>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-0f53959d83eb1394d79b717896dc6eac gtfy-10 wp-block-paragraph\">I recently facilitated a team coaching session at an industrial company where the leader's objective was to strengthen cohesion.&nbsp;<\/p>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-86ed00895b203acdd3a35d8417f25a87 gtfy-11 wp-block-paragraph\">Earlier, I conducted individual and confidential interviews with each member of the team. It emerged that the team consisted of brilliant, qualified, experienced individuals. So where was the problem?&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-1032cddd95061556bf3dc5680d9a2661 gtfy-12 wp-block-paragraph\">When I asked them to express how they worked together, their answers didn't surprise me.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-c76f60a34c8c9478b981cafff8be4e0d gtfy-13 wp-block-paragraph\">The unspoken things hang in the air. The meetings often end with a \"<em> \"We'll talk about it again\" <\/em>or worse, polite silence \u201cthere isn't enough questioning\u201d \u201cdecisions take weeks\u201d \u201cwe don't really talk to each other\"<\/p>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-9c81718aedf50a9de5024322f8e993dc gtfy-14 wp-block-paragraph\">This moment has been a <strong>turning point<\/strong>. Because trust isn't an abstract word. It's what allows people <strong>to dare to say what matters, when it matters<\/strong>.<\/p>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-176ed30962499a61d1d43fdf5f3d79d5 gtfy-15 wp-block-paragraph\">And when that's missing, everything freezes.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer gtfy-20\"><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-row alignfull  root-eb-row-159ev gtfy-50\"><div class=\"eb-parent-wrapper eb-parent-eb-row-159ev\"><div class=\"eb-row-root-container eb-row-159ev\" data-id=\"eb-row-159ev\"><div class=\"eb-row-wrapper\"><div class=\"eb-row-inner\">\n<div class=\"wp-block-essential-blocks-column  root-eb-column-xsmii gtfy-49\"><div class=\"eb-parent-wrapper eb-parent-eb-column-xsmii\"><div class=\"eb-column-wrapper eb-column-xsmii\"><div class=\"eb-column-inner\">\n<div class=\"wp-block-essential-blocks-advanced-heading  root-eb-advance-heading-crrrz gtfy-23\"><div class=\"eb-parent-wrapper eb-parent-eb-advance-heading-crrrz\"><div class=\"eb-advance-heading-wrapper eb-advance-heading-crrrz button-1 undefined\" data-id=\"eb-advance-heading-crrrz\"><h2 class=\"eb-ah-title\"><span class=\"first-title\"><strong>Lack of trust: the foundation of team dysfunction<\/strong><\/span><\/h2><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-930feb06 wp-block-group-is-layout-flex gtfy-27\">\n<figure class=\"wp-block-image size-large gtfy-24\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/lesaulerieur.com\/wp-content\/uploads\/2026\/02\/Le-Saule-Rieur-2-1024x1024.png\" alt=\"\" class=\"wp-image-2678\" srcset=\"https:\/\/lesaulerieur.com\/wp-content\/uploads\/2026\/02\/Le-Saule-Rieur-2-1024x1024.png 1024w, https:\/\/lesaulerieur.com\/wp-content\/uploads\/2026\/02\/Le-Saule-Rieur-2-300x300.png 300w, https:\/\/lesaulerieur.com\/wp-content\/uploads\/2026\/02\/Le-Saule-Rieur-2-150x150.png 150w, https:\/\/lesaulerieur.com\/wp-content\/uploads\/2026\/02\/Le-Saule-Rieur-2-768x768.png 768w, https:\/\/lesaulerieur.com\/wp-content\/uploads\/2026\/02\/Le-Saule-Rieur-2-12x12.png 12w, https:\/\/lesaulerieur.com\/wp-content\/uploads\/2026\/02\/Le-Saule-Rieur-2.png 1080w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-background-color has-text-color has-link-color wp-elements-51a009df946b3b8535201c6076e6b90e gtfy-25 wp-block-paragraph\">Patrick Lencioni says it straight: <strong>a lack of trust is the root of all team dysfunction<\/strong>. Its pyramid, simple and powerful, reminds us that <strong>trust is the foundation<\/strong>. If this foundation is fragile, everything else collapses: the quality of exchanges, decision-making, collective commitment, and ultimately, results.<\/p>\n\n\n\n<p class=\"gtfy-26 wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-930feb06 wp-block-columns-is-layout-flex gtfy-29\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow gtfy-28\"><\/div>\n<\/div>\n\n\n\n<p class=\"gtfy-30 wp-block-paragraph\">It's the ability within a team to be able to say to each other:<\/p>\n\n\n\n<p class=\"gtfy-31 wp-block-paragraph\">\u00abI don't know.\u00bb<br>\u00abI need help.\u00bb<br>\u00abI've made a mistake.\u00bb<br>\u00abI can learn from you.\u00bb<\/p>\n\n\n\n<p class=\"gtfy-32 wp-block-paragraph\">When this trust exists, it opens the way for:<\/p>\n\n\n\n<ul class=\"wp-block-list gtfy-37\">\n<li class=\"gtfy-33 gutenify-list-item\"><span> <strong>Healthy conflicts<\/strong> : we tell each other things, without trampling on each other.<\/li>\n\n\n\n<li class=\"gtfy-34 gutenify-list-item\"><span> <strong>Real engagement<\/strong> (we don't pretend to agree)<\/li>\n\n\n\n<li class=\"gtfy-35 gutenify-list-item\"><span> <strong>shared responsibility<\/strong> : we are collectively accountable for the result<\/li>\n\n\n\n<li class=\"gtfy-36 gutenify-list-item\"><span> <strong>results-oriented<\/strong> : we move forward, together<\/li>\n<\/ul>\n\n\n\n<p class=\"gtfy-38 wp-block-paragraph\"><strong>The pillar of trust transforms a group of people into a true team<\/strong>.<\/p>\n\n\n\n<p class=\"gtfy-39 wp-block-paragraph\">And, <strong>when trust is lacking<\/strong>, the dynamics change:<\/p>\n\n\n\n<p class=\"gtfy-40 wp-block-paragraph\">The team members <strong>no longer show their vulnerabilities<\/strong>.<br>They take on roles: the <em>competent<\/em>, the <em>fortress<\/em>, the <em>\u201cEverything is fine\u201d<\/em>, the <em>\u201cI control everything\u201d<\/em>.<\/p>\n\n\n\n<p class=\"gtfy-41 wp-block-paragraph\">So what<\/p>\n\n\n\n<ul class=\"wp-block-list gtfy-47\">\n<li class=\"gtfy-42 gutenify-list-item\">We avoid difficult subjects.<\/li>\n\n\n\n<li class=\"gtfy-43 gutenify-list-item\">We steer clear of productive conflicts<\/li>\n\n\n\n<li class=\"gtfy-44 gutenify-list-item\">Decisions become lukewarm or slow<\/li>\n\n\n\n<li class=\"gtfy-45 gutenify-list-item\">The collective energy is running out<\/li>\n\n\n\n<li class=\"gtfy-46 gutenify-list-item\">Performance erodes<\/li>\n<\/ul>\n\n\n\n<p class=\"gtfy-48 wp-block-paragraph\"><em><em>The LumApps study, published in l\u2019ADN (2023), shows that only&nbsp;<strong>21%<\/strong>&nbsp;Employees state that they have full confidence in their leaders.<\/em><\/em><\/p>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-row alignfull  root-eb-row-0h9h9 gtfy-86\"><div class=\"eb-parent-wrapper eb-parent-eb-row-0h9h9\"><div class=\"eb-row-root-container eb-row-0h9h9\" data-id=\"eb-row-0h9h9\"><div class=\"eb-row-wrapper\"><div class=\"eb-row-inner\">\n<div class=\"wp-block-essential-blocks-column  root-eb-column-h2yfh gtfy-85\"><div class=\"eb-parent-wrapper eb-parent-eb-column-h2yfh\"><div class=\"eb-column-wrapper eb-column-h2yfh\"><div class=\"eb-column-inner\">\n<div class=\"wp-block-essential-blocks-advanced-heading  root-eb-advance-heading-9imvd gtfy-53\"><div class=\"eb-parent-wrapper eb-parent-eb-advance-heading-9imvd\"><div class=\"eb-advance-heading-wrapper eb-advance-heading-9imvd button-1 undefined\" data-id=\"eb-advance-heading-9imvd\"><h2 class=\"eb-ah-title\"><span class=\"first-title\"><strong>The Pillars of Trust with the Maister &amp; Galford Equation\u00a0<\/strong><\/span><\/h2><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-930feb06 wp-block-group-is-layout-flex gtfy-56\">\n<figure class=\"wp-block-image size-large is-resized gtfy-54\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/lesaulerieur.com\/wp-content\/uploads\/2026\/02\/IC-header-8-1024x538.png\" alt=\"\" class=\"wp-image-2675\" style=\"aspect-ratio:1.9034055208813303;width:400px;height:auto\" srcset=\"https:\/\/lesaulerieur.com\/wp-content\/uploads\/2026\/02\/IC-header-8-1024x538.png 1024w, https:\/\/lesaulerieur.com\/wp-content\/uploads\/2026\/02\/IC-header-8-300x158.png 300w, https:\/\/lesaulerieur.com\/wp-content\/uploads\/2026\/02\/IC-header-8-768x403.png 768w, https:\/\/lesaulerieur.com\/wp-content\/uploads\/2026\/02\/IC-header-8-18x9.png 18w, https:\/\/lesaulerieur.com\/wp-content\/uploads\/2026\/02\/IC-header-8.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-background-color has-text-color has-link-color wp-elements-73bd6d6c08f11ded4a595092bdf05e1a gtfy-55 wp-block-paragraph\">In my coaching, I often use a framework that complements Lencioni perfectly: <strong>Maister &amp; Galford's equation of trust<\/strong>. It allows us to understand <em>Why<\/em> trust is built (or deteriorates!)<\/p>\n<\/div>\n\n\n\n<p class=\"gtfy-57 wp-block-paragraph\">Here it is:<\/p>\n\n\n\n<p class=\"gtfy-58 wp-block-paragraph\"><strong>Trust = (Credibility + Reliability + Intimacy) \/ Self-orientation<\/strong><\/p>\n\n\n\n<p class=\"has-background-color has-text-color has-link-color wp-elements-74f0f1376b26b1e0e586a23d508bbc0e gtfy-59 wp-block-paragraph\">In other words: trust increases when the first three elements advance, and decreases when self-orientation is too strong.<\/p>\n\n\n\n<p class=\"has-background-color has-text-color has-link-color wp-elements-419a74b259169b2047cce9302271dd9a gtfy-60 wp-block-paragraph\"><br><strong>Credibility: \u201cDo I believe you?\u201d<\/strong><\/p>\n\n\n\n<p class=\"gtfy-61 wp-block-paragraph\">In the team I was supporting, the leader was undeniably competent. However, several colleagues told me: \u00abWe don't always understand how he makes decisions.\u00bb<\/p>\n\n\n\n<p class=\"gtfy-62 wp-block-paragraph\">Credibility is not only based on expertise, it is also based on <strong>transparency of reasoning<\/strong>.<\/p>\n\n\n\n<p class=\"gtfy-63 wp-block-paragraph\"><strong>Immediate practice:<\/strong> When making an important decision in the future, explicitly state: \u00abThis is what I have mastered. This is what remains unclear. This is what I am basing my decision on.\u00bb<\/p>\n\n\n\n<p class=\"gtfy-64 wp-block-paragraph\"><strong>2) Reliability: \u201cCan I count on you?\u201d<\/strong><\/p>\n\n\n\n<p class=\"gtfy-65 wp-block-paragraph\">Within this same team, some decisions were made\u2026 and then questioned a few weeks later. Nothing malicious, but enough to undermine trust. Reliability is the consistency between what we say and what we do.<\/p>\n\n\n\n<p class=\"gtfy-66 wp-block-paragraph\"><strong>Immediate practice:<\/strong> at the end of each meeting, clarify;<\/p>\n\n\n\n<ul class=\"wp-block-list gtfy-70\">\n<li class=\"gtfy-67 gutenify-list-item\">Who does what?<\/li>\n\n\n\n<li class=\"gtfy-68 gutenify-list-item\">Until when?<\/li>\n\n\n\n<li class=\"gtfy-69 gutenify-list-item\">With what resources?<\/li>\n<\/ul>\n\n\n\n<p class=\"gtfy-71 wp-block-paragraph\">And keep your promises, even the small ones. Especially the small ones.<\/p>\n\n\n\n<p class=\"gtfy-72 wp-block-paragraph\"><strong>3) Intimacy: \u201cCan I be myself with you?\u201d<\/strong><\/p>\n\n\n\n<p class=\"gtfy-73 wp-block-paragraph\">This isn't about friendship, but psychological safety: being able to say \u201cI don't know\u201d without losing credibility.<\/p>\n\n\n\n<p class=\"gtfy-74 wp-block-paragraph\">In this committee, no one dared to show their doubts. Everyone was playing a part. But a team that never shows its vulnerabilities cannot learn together.<\/p>\n\n\n\n<p class=\"gtfy-75 wp-block-paragraph\"><strong>Immediate practice:<\/strong><br>Start a meeting with: \u00abHow are you really today?\u00bb<\/p>\n\n\n\n<p class=\"gtfy-76 wp-block-paragraph\">Now listen. Without interrupting.<\/p>\n\n\n\n<p class=\"gtfy-77 wp-block-paragraph\"><strong>4. Self-orientation: the real brake on confidence<\/strong><\/p>\n\n\n\n<p class=\"gtfy-78 wp-block-paragraph\">This is the denominator of the equation. The stronger it is, the more confidence drops \u2013 even if you are credible and trustworthy.<\/p>\n\n\n\n<p class=\"gtfy-79 wp-block-paragraph\">It manifests when:<\/p>\n\n\n\n<ul class=\"wp-block-list gtfy-83\">\n<li class=\"gtfy-80 gutenify-list-item\">We talk to big ourselves up<\/li>\n\n\n\n<li class=\"gtfy-81 gutenify-list-item\">We protect our image rather than tell the truth<\/li>\n\n\n\n<li class=\"gtfy-82 gutenify-list-item\">We seek to \u201cbe right\u201d rather than to find the best solution<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background-color has-text-color has-link-color wp-elements-8202a0c275405abb79de6d3d41ede1fc gtfy-84 wp-block-paragraph\">&nbsp;<strong>Immediate practice:<\/strong> Before you speak, ask yourself: <em>\u201cAm I speaking to help the collective... or to put myself forward?\u201d<\/em><\/p>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-row alignfull  root-eb-row-qv42x gtfy-100\"><div class=\"eb-parent-wrapper eb-parent-eb-row-qv42x\"><div class=\"eb-row-root-container eb-row-qv42x\" data-id=\"eb-row-qv42x\"><div class=\"eb-row-wrapper\"><div class=\"eb-row-inner\">\n<div class=\"wp-block-essential-blocks-column  root-eb-column-wrw49 gtfy-99\"><div class=\"eb-parent-wrapper eb-parent-eb-column-wrw49\"><div class=\"eb-column-wrapper eb-column-wrw49\"><div class=\"eb-column-inner\">\n<div class=\"wp-block-essential-blocks-advanced-heading  root-eb-advance-heading-jf2p1 gtfy-89\"><div class=\"eb-parent-wrapper eb-parent-eb-advance-heading-jf2p1\"><div class=\"eb-advance-heading-wrapper eb-advance-heading-jf2p1 button-1 undefined\" data-id=\"eb-advance-heading-jf2p1\"><h2 class=\"eb-ah-title\"><span class=\"first-title\"><strong><strong>A first simple action to begin<\/strong><\/strong><\/span><\/h2><\/div><\/div><\/div>\n\n\n\n<p class=\"has-background-color has-text-color has-link-color wp-elements-058772f01b55d24972583ee954a1664c gtfy-90 wp-block-paragraph\"><br>If you want to get a pulse on your team, I recommend you do the <strong>Lencioni's 5 Dysfunctions Test<\/strong>.<\/p>\n\n\n\n<p class=\"gtfy-91 wp-block-paragraph\">In 10 to 15 minutes, it allows you to:<\/p>\n\n\n\n<ul class=\"wp-block-list gtfy-95\">\n<li class=\"gtfy-92 gutenify-list-item\">Measure the confidence level<\/li>\n\n\n\n<li class=\"gtfy-93 gutenify-list-item\">Identify the points of support and areas of tension<\/li>\n\n\n\n<li class=\"gtfy-94 gutenify-list-item\">Put words (and numbers) to often vague perceptions<\/li>\n<\/ul>\n\n\n\n<p class=\"gtfy-96 wp-block-paragraph\">It's not always comfortable, but it's <strong>an excellent starting point<\/strong> to open essential conversations.<\/p>\n\n\n\n<p class=\"gtfy-97 wp-block-paragraph\">And often... liberating.&nbsp;<\/p>\n\n\n\n<p class=\"has-background-color has-text-color has-link-color wp-elements-465a6aac3db33c6394d4721883d3a290 gtfy-98 wp-block-paragraph\"><a href=\"https:\/\/lesaulerieur.com\/en\/240-2\/\"><strong><span style=\"text-decoration: underline;\">Contact me to analyse your results.<\/span><\/strong><\/a><\/p>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-row alignfull  root-eb-row-2f08j gtfy-112\"><div class=\"eb-parent-wrapper eb-parent-eb-row-2f08j\"><div class=\"eb-row-root-container eb-row-2f08j\" data-id=\"eb-row-2f08j\"><div class=\"eb-row-wrapper\"><div class=\"eb-row-inner\">\n<div class=\"wp-block-essential-blocks-column  root-eb-column-hq49x gtfy-111\"><div class=\"eb-parent-wrapper eb-parent-eb-column-hq49x\"><div class=\"eb-column-wrapper eb-column-hq49x\"><div class=\"eb-column-inner\">\n<div class=\"wp-block-essential-blocks-advanced-heading  root-eb-advance-heading-b8uo9 gtfy-103\"><div class=\"eb-parent-wrapper eb-parent-eb-advance-heading-b8uo9\"><div class=\"eb-advance-heading-wrapper eb-advance-heading-b8uo9 button-1 undefined\" data-id=\"eb-advance-heading-b8uo9\"><h2 class=\"eb-ah-title\"><span class=\"first-title\"><strong>The return on investment of trust<\/strong><\/span><\/h2><\/div><\/div><\/div>\n\n\n\n<p class=\"gtfy-104 wp-block-paragraph\">We often hear: \u00abTrust cannot be decreed... it takes time.\u00bb<\/p>\n\n\n\n<p class=\"gtfy-105 wp-block-paragraph\">And I reply: Yes, but how much time do you have to achieve your goals?<\/p>\n\n\n\n<p class=\"gtfy-106 wp-block-paragraph\">Because deep down, it's lack of confidence that makes you lose them.<\/p>\n\n\n\n<p class=\"gtfy-107 wp-block-paragraph\">Companies with a high level of trust demonstrate:<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes gtfy-108\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong><strong>Indicator<\/strong><\/strong><\/td><td><strong><strong>Result<\/strong><\/strong><\/td><\/tr><tr><td>Stress<\/td><td><strong>-74%<\/strong><br><\/td><\/tr><tr><td>Energy at work<\/td><td><strong>+106%<\/strong><\/td><\/tr><tr><td>Productivity<\/td><td><strong>+50%<\/strong><\/td><\/tr><tr><td>Engagement<\/td><td><strong><strong>+76%<\/strong><\/strong><\/td><\/tr><tr><td>Burnout<\/td><td><strong>-40%<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"gtfy-109 wp-block-paragraph\"><em>Source : <\/em><a href=\"https:\/\/hbr.org\/2017\/01\/the-neuroscience-of-trust?tpcc=orgsocial_edit&amp;utm_campaign=hbr&amp;utm_medium=social&amp;utm_source=linkedin\" type=\"link\" id=\"https:\/\/hbr.org\/2017\/01\/the-neuroscience-of-trust?tpcc=orgsocial_edit&amp;utm_campaign=hbr&amp;utm_medium=social&amp;utm_source=linkedin\">Harvard Business Review, 2025 \u2013 The Neuroscience of Trust<\/a><em>.&nbsp;<\/em><\/p>\n\n\n\n<p class=\"gtfy-110 wp-block-paragraph\">In case you need data to convince you. Trust is a real performance driver.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-row alignfull  root-eb-row-xj78b gtfy-123\"><div class=\"eb-parent-wrapper eb-parent-eb-row-xj78b\"><div class=\"eb-row-root-container eb-row-xj78b\" data-id=\"eb-row-xj78b\"><div class=\"eb-row-wrapper\"><div class=\"eb-row-inner\">\n<div class=\"wp-block-essential-blocks-column  root-eb-column-5lmgb gtfy-122\"><div class=\"eb-parent-wrapper eb-parent-eb-column-5lmgb\"><div class=\"eb-column-wrapper eb-column-5lmgb\"><div class=\"eb-column-inner\">\n<div class=\"wp-block-essential-blocks-advanced-heading  root-eb-advance-heading-uan80 gtfy-115\"><div class=\"eb-parent-wrapper eb-parent-eb-advance-heading-uan80\"><div class=\"eb-advance-heading-wrapper eb-advance-heading-uan80 button-1 undefined\" data-id=\"eb-advance-heading-uan80\"><h2 class=\"eb-ah-title\"><span class=\"first-title\"><strong>Why is trust a strategic lever today?<\/strong><\/span><\/h2><\/div><\/div><\/div>\n\n\n\n<p class=\"gtfy-116 wp-block-paragraph\">Because:<\/p>\n\n\n\n<ul class=\"wp-block-list gtfy-120\">\n<li class=\"gtfy-117 gutenify-list-item\"><strong>Engagement is no longer automatic. <\/strong>Colleagues seek connection, meaning, autonomy, and recognition.<\/li>\n\n\n\n<li class=\"gtfy-118 gutenify-list-item\"><strong>Innovation is collective. <\/strong>A good idea rarely arises alone. It emerges in spaces where one can <em>oser<\/em>.<\/li>\n\n\n\n<li class=\"gtfy-119 gutenify-list-item\"><strong>Organisations need to move fast. <\/strong>And trust reduces friction.<\/li>\n<\/ul>\n\n\n\n<p class=\"gtfy-121 wp-block-paragraph\">In a team with high trust: ideas flow \u2192 decisions are made faster \u2192 action follows \u2192 results arrive.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-row alignfull  root-eb-row-1d1rj gtfy-136\"><div class=\"eb-parent-wrapper eb-parent-eb-row-1d1rj\"><div class=\"eb-row-root-container eb-row-1d1rj\" data-id=\"eb-row-1d1rj\"><div class=\"eb-row-wrapper\"><div class=\"eb-row-inner\">\n<div class=\"wp-block-essential-blocks-column  root-eb-column-c2k9u gtfy-135\"><div class=\"eb-parent-wrapper eb-parent-eb-column-c2k9u\"><div class=\"eb-column-wrapper eb-column-c2k9u\"><div class=\"eb-column-inner\">\n<div class=\"wp-block-essential-blocks-advanced-heading  root-eb-advance-heading-93uo0 gtfy-126\"><div class=\"eb-parent-wrapper eb-parent-eb-advance-heading-93uo0\"><div class=\"eb-advance-heading-wrapper eb-advance-heading-93uo0 button-1 undefined\" data-id=\"eb-advance-heading-93uo0\"><h2 class=\"eb-ah-title\"><span class=\"first-title\"><strong>What are the obstacles to trust in a company?<\/strong><\/span><\/h2><\/div><\/div><\/div>\n\n\n\n<ul class=\"wp-block-list gtfy-128\">\n<li class=\"gtfy-127 gutenify-list-item\">Management <strong>controlling or inconsistent<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list gtfy-130\">\n<li class=\"gtfy-129 gutenify-list-item\">A lack of <strong>transparency<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list gtfy-132\">\n<li class=\"gtfy-131 gutenify-list-item\"><span> <strong>Vertical culture<\/strong> where \u201cvalidation is awaited\u201d<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list gtfy-134\">\n<li class=\"gtfy-133 gutenify-list-item\">The <strong>fear of making mistakes <\/strong>(often inherited from school or past experiences)<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-row alignfull  root-eb-row-oryex gtfy-172\"><div class=\"eb-parent-wrapper eb-parent-eb-row-oryex\"><div class=\"eb-row-root-container eb-row-oryex\" data-id=\"eb-row-oryex\"><div class=\"eb-row-wrapper\"><div class=\"eb-row-inner\">\n<div class=\"wp-block-essential-blocks-column  root-eb-column-inbbd gtfy-171\"><div class=\"eb-parent-wrapper eb-parent-eb-column-inbbd\"><div class=\"eb-column-wrapper eb-column-inbbd\"><div class=\"eb-column-inner\">\n<div class=\"wp-block-essential-blocks-advanced-heading  root-eb-advance-heading-l25co gtfy-139\"><div class=\"eb-parent-wrapper eb-parent-eb-advance-heading-l25co\"><div class=\"eb-advance-heading-wrapper eb-advance-heading-l25co button-1 undefined\" data-id=\"eb-advance-heading-l25co\"><h2 class=\"eb-ah-title\"><span class=\"first-title\"><strong><strong><strong><strong><strong>How to build (and maintain) trust on a daily basis<\/strong><\/strong><\/strong><\/strong><\/strong><\/span><\/h2><\/div><\/div><\/div>\n\n\n\n<p class=\"has-background-color has-text-color has-link-color wp-elements-6e1b5c7a2a1c3ef7257e0d2646e2ea96 gtfy-140 wp-block-paragraph\"><strong>Trust is practiced.<\/strong> Here are some <strong>concrete axes<\/strong> and activatable from tomorrow:<\/p>\n\n\n\n<h3 class=\"wp-block-heading gtfy-141\"><strong>1) Communicate openly<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list gtfy-145\">\n<li class=\"gtfy-142 gutenify-list-item\">Clarify expectations<\/li>\n\n\n\n<li class=\"gtfy-143 gutenify-list-item\">Explain decisions, especially when they are difficult<\/li>\n\n\n\n<li class=\"gtfy-144 gutenify-list-item\">Sharing information rather than keeping it<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading gtfy-146\"><strong>2) Acknowledge contributions<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list gtfy-149\">\n<li class=\"gtfy-147 gutenify-list-item\">Recognise effort, not just results<\/li>\n\n\n\n<li class=\"gtfy-148 gutenify-list-item\">To celebrate collectively, not just individually<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading gtfy-150\"><strong>3) Truly hold accountable<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list gtfy-154\">\n<li class=\"gtfy-151 gutenify-list-item\">Delegate <em>with<\/em> scope for action<\/li>\n\n\n\n<li class=\"gtfy-152 gutenify-list-item\">To give autonomy in the way of doing<\/li>\n\n\n\n<li class=\"gtfy-153 gutenify-list-item\">To encourage initiative<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading gtfy-155\"><strong>4) Grant the right to make mistakes<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list gtfy-158\">\n<li class=\"gtfy-156 gutenify-list-item\">Normalise learning<\/li>\n\n\n\n<li class=\"gtfy-157 gutenify-list-item\">Analyse, not blame<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading gtfy-159\"><strong>5) Build human relationships<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list gtfy-163\">\n<li class=\"gtfy-160 gutenify-list-item\">Take the time to chat, truly, not \u201cin passing\u201d<\/li>\n\n\n\n<li class=\"gtfy-161 gutenify-list-item\">Ask questions, be curious<\/li>\n\n\n\n<li class=\"gtfy-162 gutenify-list-item\">Sharing one's vulnerabilities too<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading gtfy-164\"><strong>6) Establish a culture of continuous feedback<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list gtfy-167\">\n<li class=\"gtfy-165 gutenify-list-item\">Not once a year or once per project<\/li>\n\n\n\n<li class=\"gtfy-166 gutenify-list-item\"><strong>Continuously, with kindness and high standards<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"gtfy-168 wp-block-paragraph\">Dive back into the <a href=\"https:\/\/lesaulerieur.com\/en\/resources\/a-company-feedback-culture\/\">feedback culture through this article<\/a><strong>.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading gtfy-169\"><strong>7) Show the example<\/strong><\/h3>\n\n\n\n<p class=\"has-background-color has-text-color has-link-color wp-elements-aa4878b4b870d64fc46af6828545ca0a gtfy-170 wp-block-paragraph\">If you don't do it, no one will. Trust starts with leadership. Always.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer gtfy-175\"><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-row alignfull  root-eb-row-vdoz6 gtfy-188\"><div class=\"eb-parent-wrapper eb-parent-eb-row-vdoz6\"><div class=\"eb-row-root-container eb-row-vdoz6\" data-id=\"eb-row-vdoz6\"><div class=\"eb-row-wrapper\"><div class=\"eb-row-inner\">\n<div class=\"wp-block-essential-blocks-column  root-eb-column-qlhhh gtfy-187\"><div class=\"eb-parent-wrapper eb-parent-eb-column-qlhhh\"><div class=\"eb-column-wrapper eb-column-qlhhh\"><div class=\"eb-column-inner\">\n<div class=\"wp-block-essential-blocks-advanced-heading  root-eb-advance-heading-6uqdn gtfy-178\"><div class=\"eb-parent-wrapper eb-parent-eb-advance-heading-6uqdn\"><div class=\"eb-advance-heading-wrapper eb-advance-heading-6uqdn button-1 undefined\" data-id=\"eb-advance-heading-6uqdn\"><h2 class=\"eb-ah-title\"><span class=\"first-title\"><strong><strong><strong>Successful teams behave differently<\/strong><\/strong><\/strong><\/span><\/h2><\/div><\/div><\/div>\n\n\n\n<p class=\"has-background-color has-text-color has-link-color wp-elements-907d8199819ab5f3012cd9832a76c8de gtfy-179 wp-block-paragraph\">They<\/p>\n\n\n\n<ol class=\"wp-block-list gtfy-185\">\n<li class=\"gtfy-180 gutenify-list-item\">Don't leave collaboration to chance<\/li>\n\n\n\n<li class=\"gtfy-181 gutenify-list-item\">Keep others informed<\/li>\n\n\n\n<li class=\"gtfy-182 gutenify-list-item\">Share the credit<\/li>\n\n\n\n<li class=\"gtfy-183 gutenify-list-item\">See disagreements as opportunities<\/li>\n\n\n\n<li class=\"gtfy-184 gutenify-list-item\">Treating tensions <em>before<\/em> that they don't explode<\/li>\n<\/ol>\n\n\n\n<p class=\"has-background-color has-text-color has-link-color wp-elements-eab02a2b1289fde21238937c3d075668 gtfy-186 wp-block-paragraph\">These are habits, not personality traits.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer gtfy-191\"><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-row alignfull  root-eb-row-wm4t2 gtfy-204\"><div class=\"eb-parent-wrapper eb-parent-eb-row-wm4t2\"><div class=\"eb-row-root-container eb-row-wm4t2\" data-id=\"eb-row-wm4t2\"><div class=\"eb-row-wrapper\"><div class=\"eb-row-inner\">\n<div class=\"wp-block-essential-blocks-column  root-eb-column-5qyyk gtfy-203\"><div class=\"eb-parent-wrapper eb-parent-eb-column-5qyyk\"><div class=\"eb-column-wrapper eb-column-5qyyk\"><div class=\"eb-column-inner\">\n<div class=\"wp-block-essential-blocks-advanced-heading  root-eb-advance-heading-v9ly6 gtfy-194\"><div class=\"eb-parent-wrapper eb-parent-eb-advance-heading-v9ly6\"><div class=\"eb-advance-heading-wrapper eb-advance-heading-v9ly6 button-1 undefined\" data-id=\"eb-advance-heading-v9ly6\"><h2 class=\"eb-ah-title\"><span class=\"first-title\"><strong><strong><strong><strong>Does YOUR team trust each other?<\/strong><\/strong><\/strong><\/strong><\/span><\/h2><\/div><\/div><\/div>\n\n\n\n<p class=\"has-background-color has-text-color has-link-color wp-elements-bbeb2ac0e4ed7685a80cea6fcddfad3b gtfy-195 wp-block-paragraph\">A few simple questions to check it:<\/p>\n\n\n\n<ul class=\"wp-block-list gtfy-201\">\n<li class=\"gtfy-196 gutenify-list-item\">Do people dare to say what they think in meetings?<\/li>\n\n\n\n<li class=\"gtfy-197 gutenify-list-item\">Do they spontaneously ask for help?<\/li>\n\n\n\n<li class=\"gtfy-198 gutenify-list-item\">Can one say \u00abI made a mistake\u00bb without fear?<\/li>\n\n\n\n<li class=\"gtfy-199 gutenify-list-item\">Does management keep its promises?<\/li>\n\n\n\n<li class=\"gtfy-200 gutenify-list-item\">And you: do you trust your team?<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background-color has-text-color has-link-color wp-elements-a41287f5dd55a6d9e9ccf18583fba501 gtfy-202 wp-block-paragraph\">These questions alone can change a team discussion. <\/p>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer gtfy-207\"><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-row alignfull  root-eb-row-78uys gtfy-222\"><div class=\"eb-parent-wrapper eb-parent-eb-row-78uys\"><div class=\"eb-row-root-container eb-row-78uys\" data-id=\"eb-row-78uys\"><div class=\"eb-row-wrapper\"><div class=\"eb-row-inner\">\n<div class=\"wp-block-essential-blocks-column  root-eb-column-22xxx gtfy-221\"><div class=\"eb-parent-wrapper eb-parent-eb-column-22xxx\"><div class=\"eb-column-wrapper eb-column-22xxx\"><div class=\"eb-column-inner\">\n<div class=\"wp-block-essential-blocks-advanced-heading  root-eb-advance-heading-d219r gtfy-210\"><div class=\"eb-parent-wrapper eb-parent-eb-advance-heading-d219r\"><div class=\"eb-advance-heading-wrapper eb-advance-heading-d219r button-1 undefined\" data-id=\"eb-advance-heading-d219r\"><h2 class=\"eb-ah-title\"><span class=\"first-title\"><strong><strong><strong><strong><strong>Fancy going further?<\/strong><\/strong><\/strong><\/strong><\/strong><\/span><\/h2><\/div><\/div><\/div>\n\n\n\n<p class=\"has-background-color has-text-color has-link-color wp-elements-77a8812c61a127d3449d896fa3a59e6a gtfy-211 wp-block-paragraph\">Trust is not a \u00abhuman\u00bb subject alongside performance. It <strong>is at the heart of performance<\/strong>.<\/p>\n\n\n\n<p class=\"gtfy-212 wp-block-paragraph\">And it is worked on \u2013 simply, progressively, methodically.<\/p>\n\n\n\n<p class=\"gtfy-213 wp-block-paragraph\">If you feel your team needs it, that is precisely what I do:<\/p>\n\n\n\n<ul class=\"wp-block-list gtfy-218\">\n<li class=\"gtfy-214 gutenify-list-item\">A diagnostic of the climate of trust<\/li>\n\n\n\n<li class=\"gtfy-215 gutenify-list-item\">Team workshops based on authenticity and constructive communication<\/li>\n\n\n\n<li class=\"gtfy-216 gutenify-list-item\">Conscious Leadership Development Programmes<\/li>\n\n\n\n<li class=\"gtfy-217 gutenify-list-item\">Executive or management coaching<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background-color has-text-color has-link-color wp-elements-29aab2542aa80c9f5abd54989bb51974 gtfy-219 wp-block-paragraph\"><a href=\"https:\/\/lesaulerieur.com\/en\/240-2\/\"><strong><span style=\"text-decoration: underline;\">Contact me<\/span><\/strong><\/a>. I would be delighted to explore this with you.<\/p>\n\n\n\n<p class=\"gtfy-220 wp-block-paragraph\"><\/p>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer gtfy-225\"><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":340,"parent":2146,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_eb_attr":"","_gutenify_countdown_timer_type":"fixed","_gutenify_countdown_timer_evergreen_hours":24,"_gutenify_countdown_timer_evergreen_minutes":0,"_gutenify_countdown_timer_date":"","_gutenify_countdown_timer_timezone":"US\/Eastern","_gutenify_countdown_timer_end_action":"none","_gutenify_countdown_timer_hide_selector":"","_gutenify_countdown_timer_redirect_url":"","footnotes":""},"class_list":["post-2558","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This 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